Return & Refund Policy

Return & Refund Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase from ACS TRADEWAY IMPORT EXPORT LLC, we are here to help.

30-Day Return Window

You may request a return within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all accessories, manuals, and tags included.

Non-Returnable Items

  • Gift cards
  • Clearance or final-sale items (marked as such on the product page)
  • Personal care items that have been opened or used
  • Products damaged by misuse or improper installation

How to Start a Return

  1. Contact our support team through our Contact page with your order number and the reason for the return.
  2. Our team will review your request within 1–2 business days and provide a Return Merchandise Authorization (RMA) and the return shipping address of the appropriate U.S. warehouse.
  3. Ship the item back within 14 days of receiving your RMA. We recommend using a trackable shipping service.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping costs and send a prepaid label. For all other returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Refunds

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

The fastest way to get the item you want is to return the original item and place a new order. For defective or damaged items, we will gladly send a replacement at no additional cost.

Damaged or Incorrect Orders

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or incorrect, so that we can resolve the issue quickly.